Product Support Specialist

📋 Description

• Become a technical expert on a Box product domain.
• Engage in customer-facing product troubleshooting.
• Gain insights as the voice of the customer for Product/Engineering teams.
• Collaborate with internal teams to optimize our service.
• Develop technically and professionally through internal connections.
• Access ongoing training on tooling, web development, and project management.

🎯 Requirements

• BA/BS degree or equivalent work experience.
• 1+ years experience in Product Support or similar roles.
• Technically savvy with curiosity for how software works.
• Team player with cross-functional collaboration.
• Comfortable interacting with high volume of customers across channels.
• Ability to devise creative solutions/workarounds when needed.

🎁 Benefits

• In-office collaboration at the assigned Box office (minimum 3 days/week).
• Ongoing training in tooling, web development, and personal development.
• Eligible for equity and comprehensive benefits.
• Inclusive, diverse culture with equal opportunity.