Product Support Specialist

📋 Description

• Become an expert in Asana; provide consultative support.
• Address complex product issues requiring deep investigation.
• Own support cases end-to-end with timely follow-up.
• Troubleshoot SaaS issues: authentication, browser, access.
• Escalate urgent issues and maintain de-escalation mastery.
• Lead calls to accelerate complex resolutions.

🎯 Requirements

• 2-4 years in customer-facing tech support (SaaS/tech); live channels preferred.
• Empathetic, curious, customer-first mindset.
• Strong problem-solving; explain complex topics clearly.
• Clear written and verbal English communication.
• Experience troubleshooting SaaS issues: auth, browser, access.
• Proficiency with Asana or work-management tools; API integrations a plus.

🎁 Benefits

• Office-centric hybrid schedule in Sydney; Tue-Thu in office.
• Optional work-from-home on Mon/Fri.
• Work with AI tools and productivity tech.
• Global team with 13+ offices worldwide.
• Career growth and learning opportunities.
• Inclusive, empathetic customer support culture.