Product Support Specialist

📋 Description

• Become a technical expert on a product domain of the Box product suite and rapidly grow technical
• Engage on customer-facing activities, such as product troubleshooting and providing support to
• Gain insights into how our largest customers utilize Box on a daily basis, becoming the voice of
• Learn how our largest customers use Box on a day-to-day basis and become the voice of the customer
• Collaborate directly with internal teams such as Customer Success Managers, Software Engineers
• Develop both technically and professionally through these internal connections.

🎯 Requirements

• You have a BA/BS degree or equivalent work experience.
• 1+ years experience in Product Support, Admin Experience Support, or a similar role a plus.
• You are technically savvy with a curiosity for how software works and passion for innovation.
• You're a team player that collaborates well with other support tiers and cross-functional
• You are comfortable interacting with a high volume of customers over a variety of channels (phone
• You are able to devise creative solutions/workarounds when the product may not align with customer

🎁 Benefits

• Equity
• Benefits
• Ongoing training and continued education
• Collaboration with internal teams
• Professional development
• Supportive team environment