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Product Support Specialist

Added

4 days ago

Location

🌍 North America

Type

Full time

Salary

Salary not provided

Related skills

data analysis etl onboarding excel microsoft office

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Collaborate with Implementation and Operations to onboard new clients.
Support Operations staff on product issues.
Collaborate with internal teams to identify and resolve product issues.
Maintain department SLAs for ticket response times.
Research and analyze vendor portals for claim submission behavior.
Assist with testing product team enhancements and deployments.

🎯 Requirements

Bachelor’s Degree preferred.
Familiar with claims and IT systems.
Equivalent combination of education and experience considered.
Able to perform essential duties; accommodations may be made.
Strong computer proficiency; MS Office (Word, Excel, Outlook).
Regular and predictable attendance.

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