Product Support Specialist

📋 Description

• Own the customer support experience for product-related questions.
• Serve as first point of contact via chat and other channels with clear, empathetic solutions.
• Investigate issues by reviewing logs, documenting bugs, and collaborating with Product/Engineering.
• Perform quality checks before releases; stay informed on new features.
• Create and improve knowledge base resources and help center articles.
• Produce product communication materials to help users adopt new functionalities.

🎯 Requirements

• 1-4 years in customer-facing technical support in a SaaS environment.
• Familiar with AWS, Google Cloud, or Azure; APIs; Zendesk or Intercom.
• Ability to extract/analyze information using SQL.
• Strong problem-solving with ability to collaborate with engineering without coding.
• Excellent written/verbal English; confident with customers and documentation.
• Ownership mindset; take issues from identification to resolution.

🎁 Benefits

• Fully remote work environment with a virtual office.
• Competitive local salary aligned with market standards.
• Equity package and mentorship access.
• Annual personal development budget of €1,000.
• Home office budget and coworking access.
• 26 days of annual leave plus local holidays.