Product Support Specialist

📋 Description

• Own the customer support experience for product questions.
• Assist with logs review, bug documentation, and collaboration with Product/Engineering.
• Perform quality checks before releases to stay updated on features.
• Create and improve knowledge base resources and help center articles.
• Produce product communications like update videos and announcements.
• Improve support workflows to boost efficiency and satisfaction.

🎯 Requirements

• 1-4 years in customer-facing technical SaaS support.
• Familiar with AWS, Google Cloud, Azure, APIs; Zendesk or Intercom.
• Ability to analyze information using SQL for decisions.
• Strong problem-solving; communicate clearly in English.
• Ownership mindset; capable of fast learning in a startup.

🎁 Benefits

• Fully remote work with virtual office access.
• Competitive local salary; equity package.
• Mentorship from leaders and experts.
• Annual personal development budget of €1,000.
• Home office budget and coworking access.
• 26 days leave + public holidays; health insurance.