Product Support Specialist, APAC

📋 Description

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues
• Investigate and resolve inbound customer issues reported through a variety of communication
• Partner with our engineering team to document and reproduce bugs
• Surface trends and insights from customer feedback to the team at large to inform product choices
• Lead select strategic projects to improve the support experience, internal knowledge sharing, and
• Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer

🎯 Requirements

• Passion about technology, quality, and Linear’s mission
• Excellent communication and customer service skills and experience working with a technical or
• Experience troubleshooting technical issues, including APIs and integration setups. Ability to
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience
• Currently based in Australia or Singapore.

🎁 Benefits

• Competitive salary and equity
• Employee-friendly equity terms including early exercise in the US and extended exercise windows
• Daily meal and coffee stipend on every workday
• Paid co-working space or desk
• Health coverage (based on country requirements)
• 5 weeks paid vacation, plus local statutory holidays