Provide initial partner support and convey resolutions to customers
Walk customers through problem-solving processes and provide assistance
Assess customer issues and properly escalate incidents as needed
Follow up with customers, provide feedback, and see problems through to resolution
Utilize excellent customer service skills and exceed customer expectations
Recommend changes to internal and customer-facing documentation where needed

🎯 Requirements

Strong customer service and teamwork
Adaptable to fast-paced, high-growth environments
Systematic, disciplined problem-solving
Experience supporting Windows OS (services, registry) and apps
Experience with macOS; Terminal and Bash familiarity
GPO/RMMs/SCCM experience; scripting a plus

🎁 Benefits

100% remote work environment
Generous PTO: vacation, sick time, holidays
12 weeks paid parental leave
Comprehensive medical, dental, vision benefits
401(k) with 5% contribution
Stock options for all full-time employees

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