Product Support Specialist

📋 Description

• Own the customer support experience for product-related questions
• Serve as first point of contact via chat and other channels
• Investigate issues by reviewing logs and collaborating with Product/Engineering
• Perform quality checks before releases
• Create and improve knowledge base resources
• Produce product communication materials to aid adoption

🎯 Requirements

• 1-4 years in customer-facing technical support in SaaS
• Familiarity with AWS, Google Cloud, Azure; APIs; Zendesk/Intercom
• Ability to extract/analyze information using SQL
• Strong problem-solving and collaboration with engineering
• Excellent English communication and documentation skills
• Ownership mindset and ability to thrive in a fast-moving startup

🎁 Benefits

• Fully remote work environment
• Competitive local salary, equity, and mentorship access
• Annual personal development budget of €1,000
• Home office budget and coworking access
• 26 days of annual leave plus public holidays
• Comprehensive health insurance