Product Support Specialist

📋 Description

• Customer Support & Onboarding: Support customers throughout their end-to-end experience
• Issue Investigation: Investigate and resolve inbound customer issues received through multiple
• Technical Troubleshooting: Diagnose technical problems involving product functionality, APIs
• Engineering Collaboration: Partner closely with engineering teams to investigate, reproduce
• Customer Insights: Identify recurring issues, trends, and valuable feedback from customer
• Knowledge & Documentation: Contribute to technical documentation and internal knowledge

🎯 Requirements

• Location: Currently based in Canada and living in a remote-first environment with flexible hours.
• Technical Background: Experience supporting technical or engineering-oriented users, with a strong
• Communication Skills: Excellent written and verbal communication skills, with the ability to
• Troubleshooting: Hands-on experience diagnosing complex technical issues, including APIs
• Technical Curiosity: Strong interest in technology, software quality, and continuous learning, with
• Technical Skills: Familiarity with SQL, JavaScript, APIs, and GitHub is beneficial; ability to

🎁 Benefits

• Competitive salary and equity package.
• Equity terms and extended exercise window.
• Daily meal and coffee stipend.
• Paid co-working space (if remote).
• Health coverage applicable by country.
• Five weeks of paid vacation plus statutory holidays.