Product Support Specialist I

📋 Description

• Support merchant partners: e-commerce retailers on various platforms.
• Troubleshoot complex technical or configuration issues.
• Work with engineers to resolve issues and provide high-touch support.
• Prioritize multiple inquiries with efficiency and empathy.
• Build scalable support processes using merchant feedback.

🎯 Requirements

• Located in CST or PST.
• Bachelor’s degree or equivalent experience
• 2+ years in Tech, eCommerce, SaaS or similar role
• Ability to handle a high volume of requests with empathy
• Excellent writing; clearly describe technical concepts in emails
• Nice to have: Fluent in French as well as English

🎁 Benefits

• Remote-first company; work from anywhere in the country
• Health, dental, and vision coverage for you and dependents
• Flexible Spending Wallets for tech, food, and lifestyle
• Generous time off for vacation and holidays
• ESPP - employee stock purchase plan
• Equity rewards opportunities