Product Support Specialist I

📋 Description

• Serve as first contact via phone, chat, email, and portal.
• Research, troubleshoot, and resolve issues within SLAs.
• Collaborate with clients to troubleshoot and resolve inquiries.
• Support day-to-day operations of Mitratech's SaaS products.
• Maintain detailed records of interactions.
• Prioritize and resolve issues per severities and SLAs; CSAT focus.

🎯 Requirements

• 1 year experience in customer service.
• Excellent verbal and written communication.
• Works well in team and independently.
• Customer-centric with product knowledge.
• Attention to detail and strong multi-tasking.
• Experience with Windows OS and Microsoft Office.

🎁 Benefits

• Diverse and inclusive work culture.
• Learning opportunities and growth.
• Work with leading-edge technologies.
• Fun, collaborative environment.
• Global team with offices worldwide.
• Equal opportunity employer.