Product Support Specialist I

📋 Description

• Respond to Houzz pros via inbound calls or cases with strong service
• Support Industry Solutions teams to reduce churn and boost engagement
• Answer software questions on program performance and functionality
• Manage Houzz Pro membership questions (cancellations/upgrades/renewals)
• Handle cancellations for trials and homeowner accounts
• Train pros on the software via Zoom

🎯 Requirements

• 6 months to 2 years of technical and/or subscription-based support experience
• Customer service experience
• Focus on engaging professionals to ensure adoption/retention
• Strong written and verbal communication skills
• Strong listening skills to identify pain points and resolve concerns
• Tech-savvy and reliable with ability to multi-task

🎁 Benefits

• Paid Time Off (PTO)
• Home internet stipend
• Medical, dental, and vision benefits
• Maternity/Paternity leave
• Employee Assistance Program (EAP)
• Professional development reimbursement