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Product Support Specialist - L0

Customer Support

Added

29 minutes ago

Location

🌍 Asia

Type

Full time

Salary

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Related skills

customer support analytics javascript technical support sql

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📋 Description

Live chat, calls, and emails support.
Chat with e-commerce business owners globally (50+ countries).
Record and route technical issues and product requests to the product team.
Identify roadblocks in product activation and share UI/UX feedback.
Provide service excellence aligned with BiteSpeed standards.

🎯 Requirements

Must-have: Customer Support, Customer Service.
Good-to-have: Technical Support.
Basic knowledge: SQL, JavaScript, Postman API testing.
Familiar with web debugging/analytics (not required).
Experience at an early-stage SaaS startup is a plus.
Able to converse with people from diverse backgrounds.

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