Product Support Specialist, New Innovations

📋 Description

• Engage with customers and prospects to support their technical needs, and serve as the technical
• Work closely with various departments to drive product design, development, marketing, and launch
• Write and maintain technical marketing tools such as product support documentation, FAQs, and field
• Train and support the software suite.
• Conduct phone and in-person customer trainings.
• Assist, write and develop documentation for product software and customers; content and structure

🎯 Requirements

• 1+ years within Education, Customer Service, Account Management and/or Sales setting.
• Proactive self-directed attitude with effective time management skills.
• Proven ability to adapt communication style toward different audiences.
• Proven ability to anticipate and effectively deal with a variety of personalities and culture
• Strong communication skills both over the phone and in person.
• Strong business acumen, tact, discretion, strong work ethic, integrity, judgment and positive

🎁 Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more