Product Support Specialist- Pacific Time Zone

📋 Description

• Provide initial partner support and resolutions to customers
• Guide customers through problem-solving and troubleshooting
• Assess customer issues and escalate incidents as needed
• Follow up with customers to close problems and gather feedback
• Deliver exceptional service in a remote, collaborative team
• Gain product knowledge through ongoing training and mentoring

🎯 Requirements

• Adapt to day-to-day changes in a hypergrowth company
• Collaborative, team-first approach
• Systematic, disciplined problem-solving
• Windows OS experience (services, registry)
• macOS experience; Terminal/Bash knowledge a plus
• Experience with ProcMon and Process Explorer; antivirus tooling

🎁 Benefits

• 100% remote work environment
• Generous PTO including vacation, sick time, and holidays
• 12 weeks paid parental leave
• Medical, dental, vision plans; 401(k) with 5% match
• Stock options for all full-time employees
• One-time $500 home office reimbursement