Product Support Specialist - Text Filter

📋 Description

• Manage incident resolution and support for text filtering.
• Respond to user, developer, and internal reports about filtering.
• Create, test, and deploy regex rules to block or allow content.
• Monitor trends and update filters in real time.
• Collaborate with Safety Engineering to maintain filter health.
• Serve as SME on Roblox Community Guidelines and policy decisions.

🎯 Requirements

• 4+ years in Product Support, Trust & Safety, or Content Moderation.
• Proficiency with Regex/Regular Expressions.
• Excellent written communication.
• Strong critical thinking; interpret language nuances.
• Ability to work in a fast-paced environment; pivot priorities.
• Experience with SQL or data analysis tools.
• Familiarity with Jira or Zendesk; developer communities.

🎁 Benefits

• Equal employment opportunities for all applicants.
• Reasonable accommodations during recruiting.
• For US roles, visa restrictions may apply.