Production Associate

📋 Description

• Coordinate loan files from application through processing with Ops and Sales.
• Collect and organize required loan documents, including disclosures and income/assets.
• Serve as main contact for borrowers; handle inquiries and follow-up on status.
• Deliver proactive customer service and timely follow-up with borrowers and partners.
• Manage loan officer pipelines to ensure timely progress and compliance with deadlines.
• Maintain accurate loan records and update systems to support the loan lifecycle.

🎯 Requirements

• 4-year college degree.
• Strong organizational and time management skills.
• Excellent customer service and communication skills.
• Quick learner, adaptable in fast-paced environment.
• Detail-oriented with strong problem-solving.
• Proficiency with LOS/CRM systems and MS Office.

🎁 Benefits

• Medical, Dental, Vision, Life insurance.
• 401K match.
• PTO and Sick Time.
• 10 paid holidays.
• Remote work opportunities.