Production Engineer - Team Lead

📋 Description

• Act as Incident Commander during incidents and guide rapid resolution.
• Coordinate cross-functional teams during incidents.
• Lead root cause analysis (RCA) and implement durable fixes.
• Own post-incident reviews and actionable learnings.
• Develop incident response playbooks and escalation processes.
• Define and track SLOs aligned with business goals.

🎯 Requirements

• 4+ years in production engineering, cloud ops, SRE, or incident response.
• Kubernetes-based infrastructure, AWS, and GCP.
• ITIL and SRE best practices.
• Prometheus and Grafana monitoring; strong observability.
• Automation with Python, Bash, Terraform.
• Decision-making under pressure; strong communication.
• Experience mentoring and coaching technical teams.

🎁 Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Flexible PTO and parental leave.
• Health Savings Account and FSA.
• Tuition reimbursement and ESPP.
• Mental wellness benefits.