Production Manager

📋 Description

• Handle incoming customer calls, emails, and messages promptly and professionally.
• Solve customer issues directly or escalate to internal teams when needed.
• Maintain accurate documentation in internal CRM and support systems.
• Track customer requests, follow up on pending issues, and ensure timely resolution.
• Collaborate with internal teams to support process improvements and problem-solving.
• Contribute to the continuous enhancement of customer service quality.

🎯 Requirements

• English and German fluency (B2+ level) for business communications.
• At least 1 year of experience in customer service, call center, or client-facing roles.
• Experience with international UK customers is a plus.
• Strong problem-solving skills and ability to handle unexpected situations.
• Comfortable with digital tools and internal systems for managing customer interactions.
• Willingness to work in a fast-growing business environment.

🎁 Benefits

• Remote full-time job.
• Fixed monthly rate depending on career level.
• Annual bonus.
• Paid overtime possible if needed.
• Corporate laptop provided.
• Free corporate language courses (English).