Production Support Engineer

📋 Description

• Investigate and troubleshoot escalated production issues by reviewing application logs, traces
• Reproduce production bugs and technical issues, particularly those involving voice, audio
• Work directly with customers and their IT or security teams when necessary to investigate issues
• Identify whether reported problems are software bugs, configuration issues, feature requests, or
• Implement small, low-risk code fixes using TypeScript or Python, following established code review
• Create and maintain clear pull requests linked to the relevant support tickets, ensuring that all

🎯 Requirements

• 3–5 years of professional experience in Production Support Engineering, Product Support
• Strong technical troubleshooting capabilities; this is an engineering-focused position rather than
• Practical experience reading and analyzing application logs and traces, querying MongoDB and SQL
• Ability to write, test, and deploy small, low-risk code fixes using TypeScript or Python.
• Experience creating clear pull requests and following standard software development practices
• Good understanding of web and network fundamentals, including browser behavior, permissions, HTTP

🎁 Benefits

• Employment type: Full-time opportunity.
• Work flexibility: Fully remote position, with India among the preferred locations for candidates
• Regional collaboration: Work with international engineering and support teams, with at least four
• Technical development: Gain hands-on experience with modern cloud infrastructure, distributed
• AI and innovation exposure: Contribute to the development and support of AI-powered enterprise
• Engineering ownership: Take responsibility for investigating production issues and implementing