Professional Services Consultant (Self Service)

📋 Description

• Drive fast time-to-value at scale. Own a large, high-turnover portfolio of self-serve deployments
• Run an efficient, largely asynchronous deployment motion. Manage go-live intake, activation, and
• Monitor and triage deployment health daily. Sweep open deployments, classify them (not activated /
• Troubleshoot common deployment blockers. Use internal runbooks, and escalate non-standard technical
• Guide customers to full value. Help customers activate every product they've purchased (Inbound
• Proactively manage risk. Spot blockers and coverage gaps early and escalate to keep deployments

🎯 Requirements

• Genuinely curious about a customer's underlying needs (not just what they literally ask for), and
• Skilled in deploying and managing SaaS products across a large portfolio of customer environments
• Understanding of networking basics, security protocols, and email security concepts (SPF, DKIM
• Strong technical analysis skills to diagnose and resolve complex deployment issues quickly, even
• Proven ability to manage a large, high-turnover volume of concurrent projects, prioritize
• Experience using AI tools to templatize repeatable work and free up your judgment for the

🎁 Benefits

• Base salary range: $84,200 — $121,000 USD
• Eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.