Professional Services Engineer

📋 Description

• Deliver AI-driven NiCE CX solutions for enterprise contact centers.
• Implement and consult on AI, NLU, CRM integrations, APIs, ACD, IVR, ASR.
• Light programming (JavaScript, HTML/CSS) and manage changes to existing apps.
• Lead or support end-to-end project rollouts; coordinate cross-functional teams.
• Advise on NiCE CXone products; analyze needs and design tailored solutions.
• Engage with client teams to understand pain points, present solutions, and track progress.

🎯 Requirements

• Bachelor's degree in technical or business field or equivalent work experience.
• 2+ years professional experience; 1+ year in digital channels or AI apps preferred.
• Technical configuration and light programming for AI/contact center tech (JavaScript, APIs).
• CRM integrations, APIs, and related ecosystem technologies.
• Generative AI, NLU; SAML 2.0/OAuth 2.0/OpenID Connect; IAM (Okta/Azure AD).
• Analytical, team-oriented, proactive; strong communication and ownership.

🎁 Benefits

• NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
• Global, growth-focused environment with internal career opportunities.
• Collaborative, fast-paced team culture that fosters innovation.