Professional Services Engineer

📋 Description

• Implement Proactive AI Agents from requirements to deployment.
• Support client engagements by delivering technical tasks with quality.
• Collaborate with regional/global teams to build and test proactive journeys via internal tools and APIs.
• Analyze client requirements and translate business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Troubleshoot, debug, and resolve issues for implemented solutions.

🎯 Requirements

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast-paced environment.

🎁 Benefits

• Global, growing company with internal career opportunities.
• NiCE-FLEX hybrid model: 2 days in the office, 3 days remote.
• Work with AI, automation, and enterprise solutions.
• Collaborative, fast-paced, creative environment.
• Career growth across multiple roles, disciplines, domains, and locations.
• Inclusive, equal-opportunity employer with a culture of innovation.