Professional Services Engineer

📋 Description

• Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
• Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.
• Participate in commissioning, testing, and certification activities during project delivery.
• Troubleshoot and resolve technical issues related to installation, configuration, or upgrade
• Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain
• Collaborate directly with the client’s System Engineers to support NICE infrastructure across

🎯 Requirements

• Minimum 2–3 years of hands-on experience in installation, configuration, and upgrades of enterprise
• Microsoft Windows Server administration.
• Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).
• SQL database administration and scripting (queries, stored procedures, and troubleshooting).
• Strong troubleshooting skills, including log analysis and root cause identification.
• Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.