Serve as the primary technical resource for customer installations and implementations.
Install and configure NICE software, hardware, servers, and virtualization platforms.
Integrate NICE solutions with customer networks, PBX, CTI, and telephony environments.
Troubleshoot hardware, software, networking, database, and telephony issues.
Complete Installation Test Procedures and ensure systems are production-ready.
Manage customer communication, expectations, and technical escalations.

🎯 Requirements

3+ years of relevant implementation or field engineering experience.
Experience working directly at customer sites as a vendor, consultant, or implementation engineer.
Experience with telephony, hardware, networking, and databases.
Strong Microsoft Windows Server and SQL Server knowledge.
Strong networking, routing, and firewall knowledge.
Experience with SIP, VoIP, SIPREC, CTI/CDR, and telephony systems.

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