Professional Services Manager - East Coast (Remote in NYC, Chicago, or Atlanta)

📋 Description

• Own many concurrent customer implementations end to end, from discovery and solution design to
• Own technical conversations with customer stakeholders and educate customer teams on the platform's
• Identify upsell opportunities as the customer's main point of contact and work alongside Sales to
• Bring customer feedback to Product and Engineering to shape future product and services.
• Measure impact through time to value, customer satisfaction, and customer product utilization.

🎯 Requirements

• This role is remote but candidates must be located in the metropolitan area of one of our hub
• Start-up experience in B2B SaaS required
• Ideal candidate has 5+ years in a technical consulting firm, and 2+ years in Professional Services
• Experience managing many implementations at the same time
• Technically proficient enough to lead every conversation with the customer's technical stakeholders
• Ad-tech or mar-tech experience is a strong plus, especially an understanding of how websites and

🎁 Benefits

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time
• Unlimited PTO
• 10 paid company holidays
• Paid parental leave
• Remote-friendly with flexible scheduling built around core collaboration hours
• Commuter benefits for office-based employees