Program Lead, Workforce Management

📋 Description

• Identify risks; resolve issues via data-driven insights.
• Coordinate projects to meet milestones and service levels.
• Partner with leadership to reduce costs or improve outcomes.
• Collaborate with cross-functional teams to align action plans with improvement goals.
• Analyze data to find trends and root causes; propose countermeasures.
• Ensure compliance with applicable laws and regulations.

🎯 Requirements

• 1+ years of professional experience in Workforce Management
• Extensive experience managing NICE IEX or InContact systems
• 1+ years of experience using data and metrics to drive improvements
• 1+ years of experience in process improvement and workflow design
• 1+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership
• Proficiency in Excel or Sheets

🎁 Benefits

• Medical, dental, and vision benefits
• 11 paid holidays, sick time, parental leave
• 401(k) with match; life & disability insurance
• Unlimited vacation; annual performance bonuses