Program Lead, Workforce Management

📋 Description

• Identify risks; resolve issues through investigation to inform insights.
• Coordinate projects to hit milestones and service levels.
• Strategize and manage cost-saving or outcome improvement efforts.
• Collaborate with cross-functional teams on action plans.
• Analyze data to find trends and root causes for countermeasures.

🎯 Requirements

• 1+ years of professional experience in Workforce Management
• Extensive experience managing NICE IEX or InContact systems
• 1+ years using data and metrics to drive improvements
• 1+ years in process improvement and workflow design
• 1+ years developing and presenting information to Senior Leadership
• Proficiency in Excel or Sheets

🎁 Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Unlimited vacation program and annual performance bonuses