Program Manager, Community Support

📋 Description

• Build an understanding of how their program fits within the broader company initiatives, including
• Drive a project vision and purpose by collaborating with cross-functional teams
• Manage cross-functional meetings and align stakeholders and teams to drive action plans and results
• Develop plans and monitor progress against the plan, communicate and effectively escalate issues
• Evaluate existing governance structures and optimise or create new ones for the program team
• Produce and revise documents and presentations that are leadership-ready

🎯 Requirements

• Bachelor's Degree or equivalent experience, preferably in related field
• 4+ years of broad experience in customer service across contact center operations, digital support
• Experience managing and executing complex, cross-functional projects, ideally in a contact center
• Organized and collaborative Program Manager who inspires and motivates their team while driving
• Understanding of technology use cases in customer service and contact centers
• Experience in creating project plans and business cases to show measurable impact of program

🎁 Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits