Program Manager, Consumption Products

📋 Description

• Monitor daily customer consumption, overage trends, and program activity, identifying accounts that
• Coordinate and execute operational actions including exception handling, managing customer
• Serve as the first-line subject matter expert for consumption billing questions from Account Teams
• Work with Business Analytics and Product teams to investigate new usage patterns and new reporting
• Review product updates and policy changes to assess operational impact, and contribute to internal
• Act as the cross-functional orchestrator across work-streams converting ambiguous problems into

🎯 Requirements

• 4+ years of experience in management consulting, program management, operations, or a
• Strong understanding of SaaS business models and familiarity with consumption-based or usage-based
• Clearly demonstrated quantitative analysis experience, comfortably able to perform moderate
• Communicate clearly and concisely in both written and verbal form, with the ability to simplify
• Strong attention to detail when handling customer-specific terms, exceptions, alerts, and

🎁 Benefits

• Eligible for equity and benefits