Program Manager, Customer Experience

📋 Description

• Identify friction in the customer journey and translate to CX programs.
• Own end-to-end deployments for enterprise customers (onboarding, value).
• Lead cross-functional CX initiatives from charter to adoption (onboarding, SLAs, QBRs).
• Build program structures: plans, governance, risk, launch readiness.
• Align cross-functional teams on ownership, tooling, and execution.
• Define and track program success via dashboards and KPI frameworks.

🎯 Requirements

• 2-5 years in PM, CS Ops, or similar cross-functional B2B SaaS roles.
• Proven experience leading complex initiatives with multiple stakeholders and outcomes.
• Strong operator mindset: turn ambiguity into charter, milestones, owners, metrics.
• Excellent written and verbal communication; comfortable with senior stakeholders.
• Fluent with Excel/Sheets; dashboards and KPIs; SQL/BI a plus.
• Experience improving onboarding, adoption, support, renewals, or enablement.

🎁 Benefits

• 100% remote work from anywhere.
• Annual INR 14,000 coworking allowance.
• USD 1,000 annual learning stipend.
• Unlimited leaves.
• Health insurance up to INR 10 lakh; life insurance 3x salary.
• INR 35,000 workspace setup allowance.