Program Manager, Delivery - CCaaS

📋 Description

• Lead end-to-end CCaaS delivery from planning to handoff to operations.
• Own program governance across vendors, telephony, and carriers.
• Provide strong program leadership to cross-functional, international teams.
• Champion clear communication to engineering, product, marketing, and execs.
• Drive Agile and hybrid delivery lifecycles for CCaaS implementations.
• Manage budgets, forecasts, and funding within approved scope.

🎯 Requirements

• 7+ years in software development or PM roles
• Experience deploying CCaaS solutions (Genesys, Amazon Connect, Five9, Google CES)
• Managing complex dependencies across vendors, carriers, and teams
• Strong financial acumen: budgets, utilization, variance analysis
• Empathetic, confident leader; able to align multiple stakeholders
• Certifications such as PMP, SAFe, Scrum Master, ITIL are a plus