Program Manager, EPD Operations

📋 Description

• Own the processes for bug tracking, incidents, reliability, and escalations, and continuously
• Spot trends across operational health data and translate them into clear insights on how EPD is
• Build dashboards and reports in tools like Jira and Snowflake that give EPD and the broader company
• Turn data into a clear story: what it's telling us, why it matters, and what needs to change, then
• Identify process gaps with EPD and proactively develop just the right amount of process to fill the
• Support planning activities and project tracking processes, helping keep them running smoothly and

🎯 Requirements

• Experience as a Program Manager or Technical Program Manager (TPM), coordinating with stakeholders
• Experience as a Program/Technical Program Manager in a remote startup environment
• A deep, working understanding of the technical engineering space, including how engineering teams
• Experience owning operational health processes, such as bug tracking, incidents, reliability, or
• Strong data skills, including building dashboards and reports in tools like Jira and Snowflake, and
• Ability to spot trends in data and translate them into a clear story: what's happening, why it

🎁 Benefits

• An inclusive, flexible environment where you can be your authentic self.
• A competitive total compensation package including base salary, equity incentive plan, and variable
• Comprehensive group benefits with no waiting period: coverage for health, vision, dental, and more
• Remote first company—most teams work fully remotely, with corporate co-working program and
• Employer-funded retirement contributions: Tailscale matches retirement contributions
• Connect with other Tailscalars IRL: annual company retreat, team off-sites, and in-person