Program Manager, Go-to-Market Experience and Productivity

📋 Description

• Own the end-to-end SDR experience roadmap across account and contact sourcing, targeting, outreach
• Lead the business product and operational strategy for Stripe's agentic outreach solution and Gong
• Own the experience across the hand-offs between Stripe's agentic outreach solution and Gong Engage
• Map current workflows and redesign them to reduce manual work, duplicate actions, context switching
• Establish scalable mechanisms to capture, synthesise and prioritise SDR and manager feedback
• Translate frontline needs into clear business requirements, user journeys, success criteria and

🎯 Requirements

• 3-5+ years of experience in program management, product operations, revenue operations, sales
• 2+ years of experience building, improving or supporting Sales Development or broader GTM
• Demonstrated success leading complex, global and cross-functional initiatives from problem
• Strong understanding of how modern prospecting and sales-development workflows operate, including
• Ability to map complex user journeys, identify root causes and translate ambiguous seller problems
• Strong analytical skills, including the ability to define success metrics, interpret workflow and