Program Manager (Intel)

📋 Description

• Architect and execute enterprise-wide customer success programs including onboarding frameworks
• Lead large-scale, cross-functional initiatives from initiation to completion, coordinating across
• Partner with senior stakeholders across IC customers and internal teams to define strategic
• Establish and monitor key performance indicators such as Net Promoter Score, churn rates, renewal

🎯 Requirements

• Bachelor's degree or higher in Business Administration, Information Systems, Public Administration
• Experience working with the Intel Community and understanding of mission-critical customer
• 10+ years of experience in program management or customer success within B2B SaaS environments
• Proven ability to lead cross-functional projects and customer success programs from design through
• Experience developing and executing strategic roadmaps that align customer outcomes with business
• Strong analytical skills with hands-on experience managing professional services and contract KPIs

🎁 Benefits

• 401(k) plan with company match
• Flexible time off
• Paid parental leave
• Medical, dental, and vision plans
• Life insurance
• Disability insurance