Program Manager, Product Systems and Insights

📋 Description

• Design and stand up the end-to-end feedback pipeline: intake from CS, Support, Sales, and EAPs into
• Partner with RevOps to design & implement tooling; define the workflows that make submitting
• Set the weekly triage cadence and SLAs so every piece of signal is classified, routed, and visible
• Build reporting that Product, GTM, and leadership actually read — volume, themes, trends, and what
• Own the classification model: product area, matter stage, root cause (missing capability, defect
• Give Design and Research standing views into the signal that matters to them

🎯 Requirements

• 5+ years in program management, product operations, or a related operational role at a high-growth
• You've built processes and programs from scratch and scaled them — not just inherited and
• Hands-on experience running bug triage or incident/defect management processes across Engineering
• Experience designing and facilitating product development rituals — planning, reviews
• Deep fluency with feedback, ticketing, and data tooling; you're comfortable owning a taxonomy and
• Ability to translate messy qualitative and quantitative input into clear, structured outputs

🎁 Benefits

• Offers Equity
• Offers Bonus