Program Specialist (Rotating Shift)

📋 Description

• Manage the centralized mailbox and monitor incoming requests.
• Assess, categorize, and prioritize tickets by urgency and SLA.
• Maintain SOPs, templates, and process references.
• Extract scheduled reports and coordinate assignment to Program Coordinators.
• Manage critical issues and escalations requiring immediate attention.
• Collaborate with team leaders and specialists to resolve issues for contractors.

🎯 Requirements

• 1–2 years of experience in contingent workforce management, MSP, HR operations, customer support, shared services, workforce administration, or a related field.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent written and verbal communication skills.
• Customer-focused and adaptable across diverse scenarios.
• Amenable to shifting schedule and hybrid work setup based in Ortigas, Pasig.
• Experience in an RPO, staffing, or global capability center environment.

🎁 Benefits

• Hybrid work setup based in Ortigas, Pasig.
• Diversity-driven culture and open communication.
• See #LifeAtAGS on social media to learn about the company culture.