Program Success Manager

📋 Description

• Own a portfolio of students, drive engagement, retention, and completion
• Build relationships through calls, SMS, and email
• Coach students on time management, study habits, and accountability
• Proactively help students behind schedule get back on track
• Surface risks and wins to internal teams and partners
• Ensure a high-quality student experience that drives satisfaction

🎯 Requirements

• 5+ years advising, customer success, coaching, or consultative sales
• Genuinely enjoy talking to people and building relationships
• Strong emotional intelligence and lead with empathy
• Proactive, action-oriented, and follow through consistently
• Capable of managing a high volume of conversations
• Comfortable having direct, supportive conversations that drive action