Project Support Engineer (Nightshift)

📋 Description

• Provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify
• Work closely with R&D Team by conducting preliminary investigations.
• First-Level Customer Support: Receive and respond to support requests through email, ticketing
• Act as the first point of contact for users experiencing technical issues.
• Acknowledge requests promptly and set appropriate expectations.
• Maintain professional, courteous, and customer-focused communication.

🎯 Requirements

• BA/BS Degree in any IT related field (IT/Computer Science/Computer Engineering)
• 2-3 years of technical software support/project support/applications support experience
• Excellent communication skills and able to interact professionally with a diverse group, managers
• Strong analytical and troubleshooting skills
• Pro-active, customer focused and comfortable dealing with clients directly.
• Organized, meticulous and able to work independently.

🎁 Benefits

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Wellness Reimbursement Program (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)