Provider Success Lead

📋 Description

• End-to-End Implementation Management: Lead the implementation of provider-facing technology
• Provider Training and Education: Design and deliver engaging training programs for physicians
• Implementation Playbook Development: Build and maintain a standardized implementation and training
• Cross-Functional Collaboration: Partner with product, engineering, provider relations, care
• Adoption and Performance Monitoring: Track and report key performance indicators, including
• Provider Feedback and Product Improvement: Serve as the primary connection between providers and

🎯 Requirements

• Professional Experience: At least five years of experience in implementation, customer success
• Healthcare Technology Implementation: Demonstrated ability to manage complex implementations from
• Training and Change Management: Proven experience designing and delivering training programs for
• Project Management: Strong organizational and project management skills, with the ability to
• Cross-Functional Leadership: Experience working effectively across product, engineering
• Communication and Relationship Building: Excellent written and verbal communication skills, with

🎁 Benefits

• Competitive Compensation: Target annual compensation range of $120,000–$130,000, with the final
• Fully Remote Work: Work remotely from within the United States, supporting flexibility and
• Leadership and Career Growth: Opportunity to establish and shape a new provider success function
• Strategic Influence: Direct opportunity to influence product development, implementation strategy
• Meaningful Healthcare Impact: Contribute to improving patient outcomes, expanding access to quality
• Cross-Functional Exposure: Collaborate with professionals across product, engineering, operations