PS Operations Director

📋 Description

• Operate as the CDO's primary execution partner — translating strategic priorities into operational
• Own the PS operational rhythm: weekly and monthly performance reviews, scorecard management
• Lead the Services 2.0 transformation programme on behalf of the CDO — coordinating workstream
• Develop and maintain the PS scorecard and North Star metric framework; ensure targets are current
• Prepare CDO-level content for board, investor, and executive audiences — including PS performance
• Act as a decision-making proxy for the CDO where appropriate — trusted to represent JW's position

🎯 Requirements

• Senior operational leadership experience in Professional Services within a SaaS or enterprise
• Proven track record running large-scale PS operations: financial reporting, resource management
• Experience leading or executing major transformation programmes — operating model change, workforce
• Strong commercial acumen: P&L ownership, financial modelling, pricing, and discount governance.
• Demonstrated ability to operate as a strategic execution partner to a senior leader — trusted to
• Data-driven: builds reporting infrastructure, works from insight, and manages by numbers not

🎁 Benefits

• Collaborate and learn from industry experts from all over the globe.
• Work with game-changing products and services.
• Get the training and support you need to try new things, adapt to quick changes and explore
• Join Keyloop and progress your career, your way.
• An inclusive work environment that respects all dimensions of diversity.
• Pay and benefits designed to attract the very best talent, based on performance.