Public Sector Customer Success Manager

📋 Description

• Manage high-touch SLED accounts as the primary advocate and success owner.
• Lead cross-functional onboarding and delivery with Product, Engineering, Security, and Legal.
• Advise customers aligning Vanta's roadmap and security outcomes with mission needs.
• Partner with Public Sector AEs to co-build multi-year plans for adoption and expansion.
• Lead onsite and virtual Executive Business Reviews (EBRs) to reinforce value and alignment.
• Travel monthly for onsite client visits and strategic planning sessions.

🎯 Requirements

• 8+ years of customer success in public sector with IT modernization and adoption.
• Proven success managing high-value SLED and enterprise accounts with renewals and growth.
• Deep understanding of GovRAMP, NIST, CJIS, and related security requirements.
• Strong executive presence with senior public officials and agency leaders.
• Expertise in SaaS and GRC solutions and regulatory trends.
• Must be authorized to work in the U.S. without sponsorship.

🎁 Benefits

• Industry-competitive salary and equity.
• 100% of employee medical premiums covered for most plans.
• 16 weeks paid parental leave.
• Health & wellness stipend.
• Remote workspace, internet, and cellphone stipend.
• Matching 401(k) contribution with immediate vesting.