Listen to and score Customer Success calls focused on customer retention, across both proactive and
Share clear trends and coaching opportunities with Success leadership based on rubric scores
Guide enablement and training for the CSM team based on what you’re hearing on calls

🎯 Requirements

2+ years in a Customer Success or Account Management role
Proven success in a quality or enablement-focused role
Ability to listen to and score 80–100 calls per week
Detail-oriented, empathetic, and know what a great customer interaction sounds like
Strong written and verbal communication, with the ability to give clear, constructive feedback
Analytical mindset to spot patterns across calls and turn them into coaching or process

🎁 Benefits

Estimated base salary: $30,000 USD - converted to local currency
Comprehensive health coverage
Remote-first workplace
Unlimited PTO
Other perks

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