QA Engineer (service desk)

📋 Description

• Investigate customer-reported bugs, technical issues, and product incidents from initial report
• Reproduce reported issues, identify potential root causes, and gather the technical and business
• Analyze application logs, API requests and responses, database records, historical support tickets
• Collaborate closely with QA engineers, developers, Business Analysts, and other stakeholders to
• Take ownership of assigned support cases and proactively follow up with relevant stakeholders until
• Distinguish between genuine software defects, configuration issues, integration problems

🎯 Requirements

• 3+ years of experience in manual and semi-automated testing of web-based applications
• 2+ years of practical experience with API testing, including authentication flows, error handling
• Previous experience testing payment systems, transactional workflows, and basic third-party
• Experience with responsive design testing, browser developer tools, network analysis, and
• Practical knowledge of tools such as Postman, Chrome DevTools, Swagger, and test management
• Good understanding of frontend and backend architecture, including REST APIs, session management

🎁 Benefits

• Competitive compensation package based on your experience and professional background
• Fully remote working model, with the flexibility to work from your preferred location within the
• Flexible working hours aligned with the Central European Time (CET) zone
• 19 business days of flexible paid time off (PTO)
• Friendly, supportive, and values-driven working environment
• Opportunity to develop your QA and technical investigation skills within a fast-growing fintech