QA Engineer (service desk)

📋 Description

• Investigate customer-reported bugs and product issues from initial report to final resolution.
• Reproduce issues, identify root causes, and collect all necessary technical and business context.
• Analyze logs, API requests, database records, historical tickets, documentation, and previous
• Actively collaborate with QA engineers, developers, Business Analysts, and other teams to obtain
• Take ownership of support cases and proactively follow up with stakeholders until a clear answer or
• Validate bug fixes and perform targeted regression testing to ensure that resolved issues do not

🎯 Requirements

• 3+ years of experience in manual and semi-automated testing of web-based applications.
• 2+ years of hands-on experience with API testing, including auth flows, error handling, and payload
• Proven experience testing payment systems, transactional flows, and basic third-party integrations.
• Experience with responsive design testing, browser dev tools, network analysis, and cross-platform
• Knowledge of Postman, Chrome DevTools, Swagger, and test management systems (e.g., TestRail, Xray).
• Understanding of frontend–backend architecture, including REST APIs, session handling, and data

🎁 Benefits

• Competitive compensation package (commensurate with your experience)
• 19 business days of flexible Paid Time Off (PTO)
• Fully remote work with flexible hours (within the CET time zone) from any location of your choice
• Values-driven culture with a friendly and supportive work environment
• Opportunity to regularly participate in conferences and community events as both a participant and
• Matrix organizational structure designed to streamline communication, remove barriers, and promote