QA Specialist with German and English (CS experience required)

📋 Description

• Monitor transactions to identify quality opportunities and drive continual performance improvements.
• Provide feedback to team members, client, and leadership.
• Be up to date with all processes and changes and share best practices with the team.
• Do root cause analyzes of verbatim and customers’ surveys.
• Participate in client and internal calibrations.
• Perform trainings for new hires, refreshers, upskilling, provide coaching and feedback sessions

🎯 Requirements

• Fluency in German and English at level B2 or higher
• Enthusiastic and eager to learn
• Enjoy working in a dynamic environment and be flexible to change
• Experience with Google Docs, Sheets, Deck and related Google programs is a plus
• Analytical thinking and keen on working with data
• At least 1 year of experience as a customer support agent

🎁 Benefits

• Permanent contract
• Additional health insurance
• Life insurance
• Food vouchers
• Competitive salary + extra bonus (PBI)
• World-class on-the-job training