Quality Analysts | Cairo | German or Spanish-speaking | Telecom

📋 Description

• Completing all assigned transaction evaluation and attending all internal and external calibration
• Oversee and manage performance and service quality to guarantee customer satisfaction
• Establish and maintain communication with clients and/or team members; understand needs, resolve
• Relay important information in the form of timely and accurate reports
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis

🎯 Requirements

• 1 year of QA experience within the telecom domain
• German or Spanish fluency
• Ability to work in MS Office
• Ability to work in a fast-paced environment
• Pro-active ability in developing trust and professional rapport with employees and team members
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for