Quality Assurance Analyst

📋 Description

• Developing, implementing, and overseeing a complete Quality Assurance program
• Designing call monitoring procedures and quality standards
• Monitoring inbound and outbound calls, emails, and text messages
• Utilizing data management systems to track performance
• Preparing and analyzing quality reports
• Conducting quality evaluations

🎯 Requirements

• Education equivalent to high school diploma or GED
• Experience in quality assurance, client services, or contact center environment
• Strong attention to detail and objective evaluation abilities
• Clear written and verbal communication skills
• Ability to deliver constructive feedback
• Strong organizational and time management skills

🎁 Benefits

• Hourly compensation between $25.00/hour and $27.00/hour
• Year-end discretionary bonus
• Benefits