Quality Assurance Manager

📋 Description

• Lead, support and develop the QA team through change
• Shape and embed a modern QA framework across Customer Operations
• Oversee QA activity to deliver consistent customer outcomes
• Use QA insight, complaints and risk themes to identify improvements
• Work with stakeholders across operations, risk, compliance, change and technology
• Identify opportunities to automate, simplify and improve QA processes

🎯 Requirements

• Proven experience leading a QA function or operational team in a quality-focused environment
• Experience improving or transforming QA processes, ideally through technology, automation or
• Strong understanding of QA methodologies, quality frameworks, operational risk and customer outcomes
• Confidence influencing stakeholders and turning insight into practical action
• Experience leading teams through change with clarity, empathy and accountability
• Ability to use data, complaints insight and risk themes to find root causes and improvement

🎁 Benefits

• Annual bonus plan and share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan for permanent employees
• 25+ days holiday plus holidays buy/sell option